You don't need to update the billing address; we'll simply ship your order to the shipping address you provided on our site. Thus, the difference between the billing and shipping addresses doesn't affect your order.

We are able to assist you in modifying your order before it is shipped. Once your package has been shipped, we regret that we will be unable to make any changes. Please reach out to our customer service team at support@simplicityclothing.com for assistance, and we will strive to provide you with the best service possible.

Yes, we offer two types of order cancellation:

1. We can assist you in canceling your order before it is shipped out.
2. Please be aware that once an order has been shipped, we are unable to cancel it. If you wish to return the package for a refund, please wait for it to arrive and then contact us.

Please do not refuse delivery of the package, as this will result in the package being destroyed by the third-party logistics. If a package is refused, we can only refund the cost of the items purchased; the shipping fee cannot be refunded, as it covers the cost we incurred for shipping the parcel. For instance, if your order total is $50 and the shipping fee is $15, we will refund you $35 after receiving the returned parcel. If you have any questions or need further assistance, please contact our customer service team at support@simplicityclothing.com. We are here to help!

After placing your order, please allow 3-5 business days for us to prepare it. This processing time ensures that your order is accurate and ready for shipment, and it is separate from the shipping time.

Once your order has been shipped, we will send you an email notification. If there are any delays, we will also notify you promptly via email.

If you do not receive an email notification within fifteen days of placing your order, please reach out to our Customer Care Team at support@simplicityclothing.com for assistance. We are here to help ensure you have a smooth shopping experience.

We may restock sold-out items at any time within the next three weeks. Items that remain "sold out" for an extended period are likely to be removed from our online store.

Currently, we operate warehouses in Canada and in the United States.

Please take your measurements and refer to the detailed sizing chart provided in the chart size sectiion. This will assist you in selecting the best size for your body type.

Please note that when a product is labeled as "one size," it does not imply it fits all sizes; rather, it means there is only one size available for that product.

Typically, our customers do not incur any tariffs. However, occasional charges may arise due to stricter customs inspections.

Please note that these charges are beyond our control, as customs policies and import duties vary significantly from country to country.

According to our policy, customers are responsible for tariffs. Please ensure to contact your local customs office to receive your parcel promptly. Failure to do so may result in your parcel being destroyed rather than returned.

If a parcel is refused by the customer, we can only refund the cost of the items purchased. The shipping fee cannot be refunded, as it covers the cost incurred for shipping the parcel.

For instance, if your order total is $50 and the shipping fee is $15, we will refund $35 after receiving the returned parcels. Thank you for your understanding and cooperation.

We may ship your order in multiple packages under the following conditions:

1. Items are located in different warehouses.
2. Different items require additional preparation time.
3. There is a weight limit imposed by customs or the courier.

You will receive an email notification each time a parcel is shipped. This allows you to track each shipment separately and stay informed about the delivery of your order. If you have any questions or concerns about the shipment of your order, please don't hesitate to contact our customer service team.

Packages may be delivered to your mailbox or signed for by your neighbors. We recommend checking your mailbox and with your neighbors first. Alternatively, you can contact the shipping company using your tracking number and ID.

Generally, your orders will arrive within 8-25 business days. Deliveries to more remote areas may take slightly longer.

You will receive notification emails from our system once your parcel has been shipped. We kindly ask for your patience and understanding during this process.

Once a tracking number is issued, it confirms that your parcel has been shipped. Initially, the parcel departs from our warehouse and travels to the shipping company's processing center via plane. Subsequently, the shipping company collects parcels from the airport and scans them, updating the tracking information on their website. Please allow 3-5 days for the tracking details to reflect any activity after shipment from our end.
Kindly allow additional time for the courier to update the latest tracking information as the parcel progresses to its next destination.

There are multiple possible reasons:
1. Wrong or incomplete address
2. Invalid phone number
3. Unable to deliver
4. Failed customs clearance

There may be the following reasons:
 1. Consignee unavailable
 2. Wrong shipping address
 3. The parcel is delayed by the shipping company
 4. Parcel lost during transportation
 5. Parcel lost due to force majeure, such as hurricane, flood, earthquake, fire, etc.
 Please check with the shipping company with your tracking number and your ID to arrange re-delivery.

Returns can be accepted within 14 days.

If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to Customer Service , we will reply to you in 24-48 hours (except weekends and holidays) and give you further information.

Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
1. Write your order number on the package, like HR0001 to make your package be recognized easily, so we can solve your problem as soon as possible.
2. You have to undertake return express fees by yourself.
3. After we make sure that we have received the return package, we will contact you and give you a refund or an exchange.

When contacting us, please make sure to include these informations to be able to locate your order

- Full name of the person who purchased the item(s)
- Order No.
- Email adress
- The name of the concerning product
- The reason of your return request (To show prove of a defective product, you must attach a picture with your Email.)

We offer the full refund on any items that are found to be faulty or damaged due to our fault. Damage because of the fault of the third party or customer's own fault cannot apply for the refund.

Terms & conditions

1. Returns & Exchanges will be processed (& shipped) within 5-10 business days upon receipt of the package.
2. If your Exchange request is no longer available, you will receive a Store Credit instead.
3. When returning for a refund, the buyer is responsible for all original shipping fees. Original shipping fees are non-refundable.
4. We inspect all Returns & Exchanges and reserve the right to deny or refuse a refund based on the returned condition.
5. Returns & Exchanges that don't meet our Return Requirements are subject to delayed processing times, store credit, 20%-40% restocking fee, or denial.
6. You will receive an e-mail confirmation once your Return or Exchange has been processed or shipped.

We offer a full refund for all eligible return items, excluding the shipping fee and return insurance fee. Please note that coupon codes and points used will not be refunded as monetary value.
If you discover a wrong, defective, or stained item, please contact our Customer Care Team promptly with the following details:
1. Order number
2. Pictures of the item
3. Description of the issue and clear pictures illustrating the problem
We will respond to your inquiry as quickly as possible and assist you with the return process. Thank you for your cooperation.

We’re really sorry if we’ve made a mistake with your refund! Please contact our Customer Care Team and we’ll sort it out for you as soon as possible. The following may affect the amount you have been refunded:
1. The delivery charge, which is only refunded for canceled orders before shipment.
2. Any discounts that were applied when you check out, which may not now be applicable.